I still maintain that I didn't think their line queuing stuff was a bad idea, just really hastily implemented to the point where things didn't work (predictably) and the poor staff had such a small heads up that it contributed to the chaos.

Not much else to say

All of the big events were easy to get into if you weren't waiting to get in first, which I get why everyone does want to get into everything so early, but it's not really an easy problem to manage.